Cloud Conversion is extremely pleased to announce the official launch of ReturnsCloud, the first ever cloud based Reverse Logistics Management (RLM) Solution that saves you time and money while providing your customers with an unparalleled returns experience.
ReturnsCloud is our response to numerous concerns from online retailers regarding the difficulty of managing returns, exchanges, warranties and refunds online and the frustration their customers feel when embarking on the often slow and disjointed returns process.
Here’s how it works:
Once a customer realizes they need to return a purchase all they have to do is go on your website, quickly pull up the purchase information they already entered and explain why they are returning the product, once completed, they print a return shipping label right from your website and affix it to their original package.
Thats it.
Once registered they are instantly given credit to continue spending at your web store so that they don’t take their business somewhere else. Their new purchase ships once your warehouse confirms they have received the returned package and all is well. What’s more, both you and your customer can track the package’s progress online.
Ok, but what do you have to do as the retailer?
Besides impressing your customer? Next to nothing.
It’s a fully automated process until the return arrives at the warehouse (inventory is automatically updated as well). After that you are free to handle the return using the system you already have in place.
Another cool feature we’ve created is the ability to track return information. Automatically collected, this data can be analyzed to provide you with information like which products are returned the most, what the common causes of those returns are, and even which suppliers result in the most returned products. Information like this allows you to make better decisions that save you money immediately.
Visit ReturnsCloud.com
Are you interested in learning more about ReturnsCloud? We encourage you to visit our new website at www.returnscloud.com to find out how you can utilize this new approach to differentiating your business for the better.